Important Notices & Announcements
The User Control Panel (UCP) is where an user can login and manage the system settings that affect their extension (and if they have permission, the settings of other extensions).
These settings include the Ability to Listen/Download Recorded Calls, View Call History, Manage Voicemail, Call Forwarding, Call Waiting, and many others.
You can access the UCP by going to the web address (URL) of your company's phone system.
MYCOMPANY, would be replaced with a word specific to your company.
If you are unsure of your company's URL please see your manager/supervisor or create a support ticket. We are always ready to help.
This article explains the options found when the settings link (circled in red) is clicked on after logging in. If you do not know your username or password for the UCP please create a support ticket and we will reset and send you your credentials.
The interface is broken down into separate sections below.
Find Me/Follow Me
Should Find Me/Follow Me be enabled for this user
Follow Me List
List extensions to ring, one per line. You can include an extension on a remote system, or an external number by suffixing a number with a pound (#).
NOTE: EXTERNAL NUMBERS MUST INCLUDE ALL 11 DIGITS
Message to be played to the caller before dialing this group.
Ring <Exten> First For
Ring Followme List For
Enable this if you're calling external numbers that need confirmation - eg, a mobile phone may go to voicemail which will pick up the call. Enabling this requires the remote side push 1 on their phone before the call is put through. Example "Press 1 to accept.
Message to be played to the person RECEIVING the call, if 'Confirm Calls' is enabled
Message to be played to the person RECEIVING the call, if the call has already been accepted before they push 1.
Number of seconds to ring prior to going to voicemail or other fail over destinations that may be setup by an administrator on this account. The Always setting will ring the call forward destination until answered or the caller hangs up. The Default setting will use the value set in Ring Time. Your setting here will be forced to Always if there is no Voicemail or alternative fail over destination for a call to go to.
Forward calls immediately regardless of current state of line/PBX to the number entered.
Preconfigured number to which calls are forwarded if the customer endpoint becomes unresponsive due to an Internet outage or software/configuration failure of endpoint
Preconfigured number to which calls are forwarded if the customer endpoint is busy, usually due to being on an active call
Do Not Disturb
Used to indicate that this user does not wish to be disturbed.
A service whereby someone currently in a telephone call is notified of an incoming call and is able to place the first call on hold while answering the second.
Where is save button?
All settings are updated and applied in real time. No need to press save.