Important Notices & Announcements

Scheduled Third Party LNP Black Out Dates #20171007002

Monday, October 16, 2017 through Sunday, October 22, 2017

Scheduled Third Party Maintenance #20171007001

Sunday, October 8, 2017 between 1:00 am - 6:00 AM EDT

Planned Maintenance Notice #20161113001

Sunday, November 13th, 2016 between 3:00 AM - 6:00 AM EDT

Power Cycling Order

When power is lost and devices restart, the phones usually come back up faster than modems or routers or on site PBXs. Since the modem and/or router (or PBX) are not ready, the phones fail to register when they come up from restart.

The best thing to do is to turn on devices in order so as other devices come up, the devices they require to register are already up.

The best practice is to start from the outside (the internet connection) and work your way in.

Before continuing on after each step, be sure the device is completely booted (finished starting up) and online.

  1. Start by power cycling the modem. 
  2. Next power cycle the router. 
  3. Next power cycle the phones. (If you have an onsite PBX, power cycle that before the phones.)

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